HAND Global Solutions and its subsidiaries and affiliates (collectively, “HAND”,
“us” or “we”) understand that your privacy is important to you. We are committed
to respecting your privacy and protecting your personal data, which is any
information that is capable of identifying you as an individual person. This Privacy
Policy describes how we handle and protect your personal data in connection
with HAND’s business activities, like conferences and events, and client
services, and on websites, applications, and communications that post a link to
this Privacy Policy (collectively, “the Sites”), in our capacity as data controllers.
Please see our Terms of use for more information about our online terms and
policies in general.
Information we collect
HAND collects personal data in the course of its business activities, including
in connection with some client services. We also collect personal data on certain
areas of the Sites when you register for or apply for jobs through the HAND
Recruitment Portal, create a user profile, register for HAND newsletters and
alerts, participate in our industry activities through our Website, sign up for
conferences and events, and/or participate in public user posting areas
(such as bulletin boards, discussion forums and surveys). The personal data
collected varies and may include information that you provide, such as your
name, mailing address, e-mail address, telephone number, fax number, and
background information required to apply for a job.
We may also automatically collect information about the devices you use to
interact with our Sites. The information we automatically collect may include IP
address, device identifier, web browser, and browsing information collected
through cookies, web beacons, pixels, clear gifs, and other similar technologies
(collectively “Cookies and Other Tracking Technologies”) on our Sites. We may
also automatically collect information about how you use the Sites, such as what
you have searched for and viewed on the Sites. The information automatically
collected may be associated with a unique identifier as well as with any other
personal data you have provided.
HAND may also collect personal data about you from third parties, such as
data brokers or aggregators, in the course of its business activities including in
connection with some client services. This includes demographic, professional
and other information that is publicly available online, including information you
choose to make public through social media platforms and other public online
forums. We may combine this data with existing information we have about you
or use it independently, for the purposes of our benchmarking and data analytics
activities (e.g., analysis of recruiting practices across an industry, detecting fraud
patterns in connection with financial transactions, foot traffic in retail
environments). We will always seek to confirm that the third party has provided
transparent information about its use of this data, including its disclosure to third
parties like HAND, in compliance with applicable law.
Use of information
HAND uses your personal data to fulfill your requests for information, process
your requests to participate in conferences and events, personalize content that
you view or receive on the Sites, evaluate and improve our services, distribute
newsletters and alerts to you, recruit and evaluate job applicants, analyze the
Sites’ performance and functioning, publish your letters to the editor or
comments, prevent fraud, enforce our terms of use, comply with all applicable
laws and corporate reporting obligations, enforce HAND’s agreements, and
accomplish other purposes you may initiate or request. In some situations, the
collection of personal data may be required for the operation of the Sites, or we
may use it in the course of our business activities, including in connection with
some client services, for example, to provide certain services or products such as
our independent products. We may combine and/or analyze personal data to
evaluate and offer content and services most relevant to you. We may keep any
of your personal data on file and use it to contact you.
HAND and its service providers may use first and third party Cookies and
Other Tracking Technologies, including web beacons, to manage our Sites and
our services and collect analytics about how you use them. HAND and its
service providers may collect information about whether you open or click any
links in the knowledge, research or event communications that we send to you.
The information provided throughout this Privacy Policy about cookies also
applies to these other tracking technologies. Please refer to our Cookie Policy for
more details regarding our use of Cookies and Other Tracking Technologies.
Our Sites do not track you by collecting personal data about your online activities
over time and across third party websites or online services. Accordingly, we do
not alter our data collection and use practices in response to “do not track”
signals transmitted from web browsers.
Use of information collected via mobile devices
In connection with our mobile applications, HAND may use third party service
providers to analyze user activity to fix errors, monitor usage, and improve the
performance of the mobile applications. For example, HAND receives reports
on some of our mobile applications’ aggregate usage and browsing patterns,
including information about the type of device used, articles accessed, and other
events occurring within our apps. HAND also receives reports on certain
errors occurring within mobile applications.
In addition, our HAND app offers a personalized list of
recommendations (called “Insights for you”) directing you to HAND content
that we think you will find interesting. Recommendations are based solely on
what you have viewed in the Insights app. A unique user identifier that is
generated by the app helps personalize your app experience and tracks the
articles that you read in the app. We do not share your viewing history or trends
through the Insights app with other users or any external third parties (i.e.,
persons or entities that are not affiliates or third party service providers of HAND).
The legal basis by which we process your personal data
Our processing of your personal data for the purposes mentioned above is based:
• in part, on our legitimate interests in promoting and protecting HAND,
building and maintaining relationships. recruitment, and providing our services;
• in part, on your consent, for example if you create a user profile, or register for our
newsletters or alerts, or for business purposes that support web operations such
as understanding and enhancing the quality of your experience on our web-sites;
• in part, to comply with the law, when certain information is necessary to satisfy
our legal or regulatory obligations.
Disclosure of personal data: data recipients and international data transfers
Personal data collected in the course of HAND business activities, including in
connection with some client services, as well as on the Sites may be transferred
from time to time to HAND subsidiaries and affiliates and their personnel
across our global organization, as well as to our third party service providers
located throughout the world, including in countries where the local law may
grant you fewer rights than you have in your own country. Additionally, the Sites
may be viewed and hosted by HAND and our third party service providers
anywhere in the world. Where required by law, we have put in place legal
mechanisms designed to ensure adequate data protection of your personal data
that is processed by HAND subsidiaries, affiliates and third party service
providers, including the transfer of your personal data to countries other than the
one in which you reside. If you would like more information about these legal
mechanisms, which may include the EU’s Standard Contractual Clauses, please
contact us at the address below. By using any of the Sites and providing
information on any of them, you voluntari ly consent to such trans-border
transfer and hosting of such information.
HAND will not intentionally disclose or transfer (and will take reasonable steps
to prevent the unauthorized or accidental disclosure of) your personal data to
third parties without your consent or as otherwise permitted by law, whether for
such third parties’ own marketing purposes or otherwise, except as follows.
HAND may provide access to your personal data to third party service
providers engaged by HAND to provide services related to the Sites as well as
related to HAND’s business activities, including in connection with some
client services, in the manner agreed upon in our client services agreements. We
maintain processes designed to ensure that any processing of personal data by
third party service providers is consistent with this Privacy Policy and protects
the confidentiality, availability, and integrity of your personal data.
We also may share your personal data with third party service providers who
perform services and functions on our behalf to support our interactions with
you, including, for example, processing recruitment materials, administering
surveys or contests, or communicating with you.
In addition, we may disclose information about you:
• If we are required to do so by law or legal process;
• To law enforcement authorities or other government officials;
• When we believe disclosure is necessary or appropriate to prevent physical harm
or financial loss or in connection with an investigation of suspected or actual
illegal activity;
• If disclosure is necessary to protect the vital interests of a person;
• To enforce our Terms of use;
• To protect our property, services and legal rights;
• To prevent fraud against HAND, our subsidiaries, affiliates and/or business
partners;
• To support auditing, compliance, and corporate governance functions; or
• To comply with any and all applicable laws.
In addition, we may disclose or transfer your personal data in the event of a re-
organization, merger, sale, joint venture, assignment, or other transfer or
disposition of all or any portion of our business.
User forums
You should be aware that whenever you publicly disclose information online, that
information could be collected and used by others. HAND is not responsible
for any action or policies of any third parties who collect information that users
publicly disclose in any such forums on the Sites.
Link to third party sites
HAND may provide links to third party websites or information as a service to
our users. If you use these links, you will leave the Sites. Such links do not
constitute or imply an endorsement, sponsorship, or recommendation by
HAND of the third party, the third party website, or the information contained
therein, and HAND shall not be responsible or liable for your use thereof. Such
use shall be subject to the terms of use and privacy policies applicable to those sites.
Social Networking
The Sites may allow you to sign into and associate your social network accounts
including, but not limited to, Twitter, LinkedIn, Facebook, and YouTube, with
HAND. The Sites also may allow you to log in to a HAND account using
certain social network account credentials.
By associating your social network account with HAND or logging in to a
HAND account using your social network account credentials, you give us
permission to access information that you have made available in your public
profile for that social network account. The information available in your public
profile varies based on the social network and your settings, but may include
your email address, real name, profile picture, gender, and location. We use the
information we receive from your social network account in accordance with the
social network’s terms of use and this Privacy Policy. Please refer to the privacy
settings in your social network account for information about what data is shared
with HAND and other connected applications and to manage the data that is
shared through your account, including information about your activities using
our Sites.
If you would like to disconnect a social media account from us, refer to the
settings of that social network account and its provider.
Security
HAND has implemented generally accepted standards of technology and
operational security to protect personal data from loss, misuse, alteration, or
destruction. Only authorized HAND personnel and third party service
providers are provided access to personal data, and these employees and service
providers are required to treat this information as confidential. Despite these
precautions however, MHAND cannot guarantee that unauthorized persons will
not obtain access to your personal data.
Data retention
HAND retains personal data, as necessary, for the duration of the relevant
business relationship.
We may also retain personal data for longer than the duration of the business
relationship should we need to retain it to protect ourselves against legal claims,
use it for analysis or historical record-keeping, or comply with our information
management policies and schedules. If you request that we delete your personal
data, HAND will make reasonable attempts to delete all instances of the
information in their entirety. For requests for access, corrections, or deletion,
please refer to the “Your Rights” section of this Privacy Policy.
Children
The Sites are not designed for or directed at children 16 years of age or younger,
and HAND Global Solutions does not intentionally collect or maintain personal data about
anyone under this age.
HAND Recruitment portal/HAND Recruiting Program
Through the HAND Recruitment portal, you can apply for positions with
HAND or sign up for a HAND Recruiting Program where you can be notified of
any potential job openings or other similar opportunities that might be of interest.
The Recruitment Privacy Notice describes more in detail how HAND and our subsidiaries
and affiliates handle and protect the personal data that we collect in connection with
the recruitment process.
Your rights
Where granted by applicable law, you may have the right to request access to
the personal data that we have collected about you for the purposes of
reviewing, modifying, or requesting deletion of the data. You may also have the
right to request a copy of the personal data that we have collected about you
and to have any inaccuracies in that data corrected. In certain circumstances,
you may also request that we cease processing your personal data.
If you would like to make a request to access, review, or correct the personal data
we have collected about you, or to discuss how we process your personal data,
please contact us at enquiry@hand-sg.com. To help protect your privacy and security,
we will take reasonable steps to verify your identity, such as requiring a password
and user ID, before granting access to your personal data. We will make reasonable
attempts to promptly investigate, comply with, or otherwise respond to your requests
as may be required by applicable law. Different laws may prevent us from providing
access to your personal data or otherwise fully complying with your request depending
upon the circumstances and the request, such as for example, where producing your
information may reveal the identity of someone else. We reserve the right to charge an
appropriate fee for complying with your request where allowed by applicable law, and/or
deny your requests where they may be manifestly unfounded, and/or excessive, or
otherwise objectionable or unwarranted under applicable law.
In addition, and where granted by local law, you have the legal right to lodge a
complaint with a competent data protection authority.
Unsubscribe
If you have registered for HAND newsletter or alerts, or you receive invitations
to survey or events from HAND and you prefer not to receive future email
communications from us, please review the communications settings in your
profile on hand-global.com, follow the instructions on the page of the Site where
you have provided such information, subscribed or registered or write to
enquiry@hand-sg.com to unsubscribe from all HAND communications.
Your California privacy rights
If you are a California resident under the age of 18, and a registered user of any of
the Sites where this Privacy Policy is posted, California Business and Professions
Code Section 22581 permits you to request and obtain removal of content or
information you have publicly posted. To make such a request, please send an
email with a detailed description of the specific content or information to
enquiry@hand-sg.com. Please be aware that such a request does not ensure
complete or comprehensive removal of the content or information you have
posted and that there may be circumstances in which the law does not require
or allow removal even if requested.
As required by the California Consumer Privacy Act (CCPA), this Privacy Policy
describes the categories of personal data collected, processed, and disclosed by
HAND, the categories of sources for that data, and the business or commercial
purposes for which that data is collected, processed, and disclosed.
In addition, under California law, you may have the right (up to two times in any
12-month period) to request more information about HAND’s collection, use,
disclosure, and sale of personal data about you including:
• The categories of personal data about you that we have collected in the
preceding 12 months and the categories of sources of that information,
• The categories of sources from which we have collected that information in the
preceding 12 months,
• The commercial or business reason(s) we have collected, used, disclosed, or sold
that information, and
• The categories of third parties to whom we have disclosed or sold that
information in the preceding 12 months.
• In addition, upon receipt of a verifiable request from you establishing your
identity, you may have the right to know about the specific pieces of personal
data that we have collected about you and/or shared with third parties in the
preceding 12 months.
You may also have the right to request deletion of personal data about you that
we have collected or maintain, which we will honor subject to certain limitations
set forth in California law.
If you are a California consumer and you or your authorized agent would like to
exercise your privacy rights, please contact us at enquiry@hand-sg.com,
or call us at +65 6783 1929. When we process your request, we require you to
provide certain personal data about you in order to verify your identity in
accordance with requirements under CCPA. This may include your first and last
name, email address, physical address, telephone number, and information about
your relationship with us or other information needed to verify your identity.
HAND will not discriminate against you based on your exercise of any of these rights.
Consent; changes to Privacy Policy
By using the Sites, you consent to the collection, use, and storage of your
personal data by us in the manner described in this Privacy Policy and elsewhere
on the Sites. We reserve the right to make changes to this Privacy Policy from
time to time. We will alert you to any such changes by updating this Privacy
Policy. If we make material changes to this Privacy Policy that increase our rights
to use personal data that we have previously collected about you, we will obtain
your consent either through an email to your registered email address or by
prominently posting information about the changes on our Sites.
Contact us
If you have any questions about our Privacy Policy or if you would like to
communicate with our Data Privacy Team, please contact us at:
HAND Global Solutions
Legal Department
114 Lavender Street
#09-72, CT Hub 2
Singapore 338729
T: +65 6783 1929
E: enquiry@hand-sg.com