HAND information
AMS Center

The Application Management Service Center was established in 1997 as part of Shanghai HAND Information Technology Co., Ltd. (HAND Information), a company that was established in 1996 as “Shanghai HAND Computer Service Co., Ltd.” and is one of the first ERP consulting and implementation companies in China.

The AMSC provides IT operation and maintenance system consultation and construction, IT system operation and maintenance, and services after the IT system goes online, IT system optimization and upgrade, system promotion and implementation, and building a global enterprise-level IT system operation and maintenance service center.

HAND Information was listed on the Growth Enterprise Market of Shenzhen Stock Exchange in 2011, becoming the first A-share listed company with ERP consulting implementation as its main business.

Over the past 20 years, HAND has expanded its business to include comprehensive enterprise information application product research and development, consulting implementation and technical services. Our mission is “becoming a bridge connecting enterprise management and information technology” to help enterprises achieve digital transformation and improve operational efficiency, efficiency and competitiveness. Today, HAND has evolved from an initial information-based product implementer to a comprehensive digital ecological service provider.

We are dedicated to providing better service experience to more users, ensuring stable operation of enterprise IT systems, reducing costs and increasing efficiency in enterprise IT system operation and maintenance services, supporting enterprise internal IT teams and facilitating enterprise data transformation.

Our advantage

AdvantageS

Professional operation and
maintenance team

The operation service center boasts over 1,000 expert consultants. Its IT operation and maintenance services are staffed by a seasoned team of professionals, with over 30% of consultants having over a decade of experience in the field.

Perfect operation and
maintenance management system

We’ve developed a mature operation and maintenance methodology and an independently-developed intelligent platform based on industry-leading concepts. We have a complete management system and a well-established service process management knowledge system.

Rich experience in operation
and maintenance services

With 20 years of experience in enterprise app management and maintenance, we’ve served over 2000 customers worldwide. Our services include: hosting, network security, OS, database, comprehensive app maintenance, desktop and cloud maintenance, and other mature services.

Globalization and
Regionalization Service Center

We offer regional services in Japan, Singapore, the US, India, the Netherlands, Taiwan and more, and have presence in major cities such as Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Xi’an, Chengdu, Wuhan, Changsha, and Nanjing. Our nationwide coverage allows us to quickly respond to client requests.

AMS provides comprehensive operations management services

Operation and Maintenance Service Scope - Product Line

Comprehensive coverage of mainstream enterprise information systems in the market

HAND mainstream products

Mainstream products in the industry

e - Product

Business Intelligence

Sales and<br/>Marketing

Supply Chain

Product Life<br/>Cycle Management

Human Resource

Finance

Cross Function

Development

Integration

…

Example of service model

Remote operation and maintenance service

Follow the ITIL management philosophy to guide the construction of the operation and maintenance management system

Comprehensive operation and maintenance service

We strive to increase value through the development of strong customer relationships, ultimately resulting in a mutually beneficial outcome

Standardized Service Package

Standardized Service Packages: Generic, Proactive, Targeted, and Specialized

Follow the ITIL management philosophy to guide the construction
of the operation and maintenance management system

Mode Features

We utilize HAND’s standard remote operation and maintenance system to significantly reduce costs for our customers, ensuring long-term stability of their application systems. This helps reduce training costs and stabilizes their operation and maintenance teams. We offer flexible operation and maintenance services tailored to meet our customers’ unique needs.

Customer benefits

Our operation and maintenance system is ready-made, allowing customers to quickly access stable and efficient services. We provide technical and business consulting, as well as continuous optimization suggestions based on operation and maintenance, helping customers reduce costs and personnel management expenses.

Service Content

HAND Service Desk: Available 24/7 for emergency response
2nd Line: Resolves operational issues, data problems, app bugs, system failures, system inspections, and user training
3rd Line: Offers app optimization, system optimization, demand management, and functional training
Experts: Handle complex problems.

Three Major Customer Values

valueS

Cost Reduction
& Increase Efficiency

By partnering with Hand for system operation and maintenance services, enterprises gain access to advanced management experience and a comprehensive service offering, enabling the continuous improvement of service standardization and cost efficiency.

Cost Reduction
& Increase Efficiency

Liberate internal resources
better focus on the future

Long-term assistance
Enterprise information
development

DigitalSuccess

cases

Customer Profile

Business Background

Solutions

Value of Customer

Yuanda Products Group: A Leader in Innovative Products and Solutions

Founded in July 1994, Yuanda has evolved into a diversified conglomerate that encompasses trade, logistics, and investment. With yearly sales surpassing CNY 100 billion, the company has been consistently listed among China’s top 500 enterprises. Grand Materials boasts over 30 wholly-owned and subsidiary companies nationwide, with a global footprint through business organizations in multiple overseas regions. A complete and strategic national and international presence has been established.

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